The walk-in crisis service is seen as an important alternative to the telephone counseling or mobile outreach.
Some individuals in crisis require the support of face-to-face interventions, but prefer to have the interventions removed from their home or community. Individuals in crisis may elect to arrive to the crisis center on their own or may decide to become a walk-in during a crisis phone intervention. Many people presenting as walk-ins are accompanied by family.
When an individual or family arrives at the crisis center, they will be greeted by crisis staff in the front lobby and then escorted to a private room for confidentiality and comfort. At that time the assessment and triage will be conducted, including family or friends to the extent desired by the individual in crisis.
As with all crisis services, the goal of this intervention is to provide solution-focused interventions that ameliorates the immediate problems, with linkage to aftercare supports. Crisis staff will work with the individual until sufficient resolution has been achieved and a solid aftercare plan has been developed.