Our Crisis Services

Valley Creek Crisis Center offers five distinct services, which include:


Telephone Crisis Counseling (Phone: 610-280-3270)

The telephone crisis counseling will provide counseling, consultation, education and referral to those experiencing acute problems or to the family, friends, colleagues, school staff and/or agencies calling on behalf of a consumer. The crisis interventions at this level of care are essential to help preserve the consumer’s ability to resolve his/her crisis, utilizing his/her family or natural supports while remaining within his/her own community. The goal of the telephone crisis line is to assure consumer safety and promote recovery and wellness.

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Consumer-Run Warm Line (Phone: 1-866-846-2722)

Valley Creek’s Consumer-Run Warm Line is Chester County’s first warm line dedicated to mental health consumers who want to receive peer support and may need resource information. An important goal of the warm line is to proactively support consumers before a crisis develops. The warm line is staffed by paid Certified Peer Specialists who are trained specifically to assist other consumers in furthering their recovery. The warm line is open seven days a week, six hours a day: Monday – Friday, 2:00pm – 8:00 pm and Saturday – Sunday, 12:00 pm to 6:00 pm.

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Crisis Walk-In Center

The Walk-in crisis service is seen as an important component to the overall crisis system. While many crises may realistically be handled via the Warm Line and Telephone Crisis Counseling, many individuals will seek out personal face-to-face contact as part of their crisis intervention. For those individuals, the face-to-face component may be experienced as essential in effectively communicating their needs and developing a solution-focused action plan.

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Community-Based Mobile Outreach

The Mobile Outreach involves a response team that will go to any location in which a county resident is experiencing a crisis. The goal of all mobile crisis outreaches is to provide clinically necessary crisis de-escalation, supportive counseling and solution-focused interventions. It is essential that the outreaches occur within the most naturalistic setting for the consumer.

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Adult Crisis Residential Program

Valley Creek Crisis Center’s Adult Residential Program is short-term residential placement to accommodate adult consumers in need of behavioral health services that are less restrictive than an inpatient psychiatric hospitalization. Treatment and psychosocial supports are available to individuals in acute psychiatric crisis but who are able to remain within the community. The crisis residential program is a voluntary program. The program provides consumer-driven, recovery-oriented treatment in a comfortable, home-like environment. The Crisis Residential Program supports consumers in developing and achieving individualized goals in order to resolve the acute crisis and achieve timely community reintegration.

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